nora's Avatar


27 Sep, 2014 12:58 AM

This comment was split from the discussion: Uninstall

I did not ask for this download and I cannot get rid of it. Please take it away,

  1. Support Staff 1 Posted by Paddy Foran on 27 Sep, 2014 01:04 AM

    Paddy Foran's Avatar

    Hi nora,

    I'm very sorry you somehow ended up with the download if you don't want it. That's no good. :(

    Unfortunately, I can't get rid of it for you--you need to do that yourself. Fortunately, that's pretty quick and painless, and I'll give you step by step instructions on how to do that.

    1. Go to chrome://extensions (or in your Chrome settings menu--the one that looks like three horizontal lines--click Settings, and a new tab will open up. On the left, you'll see Extensions. Click that)
    2. Look for 2cloud in the list. It looks like this: http://2ndb.it/1a4w1
    3. Click that trash can icon to the very right.

    If that doesn't work, see https://support.google.com/chrome/answer/113907?hl=en

    After that, the download will be gone.

    If the app is on your phone and you don't want it to be:

    1. Open http://links.2cloudproject.com/androidmarket on your phone.
    2. Click the uninstall button.

    If those two don't work, see here: https://support.google.com/googleplay/answer/2521768?hl=en

    I hope that helps! If you have any questions or need a video walkthrough of how to do it, let me know, and I'll guide you button by button. I'm sorry this happened.


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