Uninstall

nora's Avatar

nora

27 Sep, 2014 12:58 AM

This comment was split from the discussion: Uninstall

I did not ask for this download and I cannot get rid of it. Please take it away,

  1. Support Staff 1 Posted by Paddy Foran on 27 Sep, 2014 01:04 AM

    Paddy Foran's Avatar

    Hi nora,

    I'm very sorry you somehow ended up with the download if you don't want it. That's no good. :(

    Unfortunately, I can't get rid of it for you--you need to do that yourself. Fortunately, that's pretty quick and painless, and I'll give you step by step instructions on how to do that.

    1. Go to chrome://extensions (or in your Chrome settings menu--the one that looks like three horizontal lines--click Settings, and a new tab will open up. On the left, you'll see Extensions. Click that)
    2. Look for 2cloud in the list. It looks like this: http://2ndb.it/1a4w1
    3. Click that trash can icon to the very right.

    If that doesn't work, see https://support.google.com/chrome/answer/113907?hl=en

    After that, the download will be gone.

    If the app is on your phone and you don't want it to be:

    1. Open http://links.2cloudproject.com/androidmarket on your phone.
    2. Click the uninstall button.

    If those two don't work, see here: https://support.google.com/googleplay/answer/2521768?hl=en

    I hope that helps! If you have any questions or need a video walkthrough of how to do it, let me know, and I'll guide you button by button. I'm sorry this happened.

    Hugs,
    Paddy

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac