Chrome extension & Android application both lack critical information

Christopher's Avatar

Christopher

28 Mar, 2011 10:36 PM

Hi,

When given the option to type a custom device name for Chrome in the extension setup, it never informs me that the Android app's "advanced mode" must also be used. If it is not, 2cloud breaks silently, appearing not to work at all!

Similarly, in the app's description of "advanced mode", it doesn't mention being needed if Chrome has a custom device name. (Now, it does have an entry to set the name of the Android device, but it doesn't necessarily follow that this would affect naming Chrome.)

I uninstalled and reinstalled both apps before I tried enabling this "advanced mode" that it said I didn't need, just for the hell of it... And shortly slapping my forehead when I saw how the URL-sending interface suddenly gained a "device" field that defaulted to "Chrome", rather than the custom name I'd entered for the Chrome extension.

Additionally, I've learned through fooling around with the apps that "silent mode" will never send to a custom-named device... and again there is no notice of this! I assumed that it would simply use the device name that the previous URL was sent to, but silent mode seems to only use the "Chrome" name even if there is no extension named such.

It would be foolish not to inform users, in-application or at LEAST in-setup, of these application-breaking option combinations! I imagine this would help prevent the many "doesn't work" complaints in the Android Market.

In addition to the above, is it possible for the Chrome extensions to write their device names to the storage that 2cloud accesses, so the Android app can feature a dropdown menu of all available devices, as opposed to manually typing out the device name? Manually typing out information... sounds a lot like something 2cloud was designed to prevent! ;)

  1. 1 Posted by Christopher on 28 Mar, 2011 11:00 PM

    Christopher's Avatar

    Sorry, disregard the bit about a dropdown device menu. I see that you're already planning to do this. Awesome! :D

  2. Support Staff 2 Posted by Paddy Foran on 29 Mar, 2011 06:19 AM

    Paddy Foran's Avatar

    Hi Christopher,

    Thanks for the suggestions! Dylan is currently looking at giving the application a UX overhaul, so I'll be sure to point him here.

    In regards to Silent Sending, this is a bug, and one we're working on getting fixed. See here: http://android2cloud.lighthouseapp.com/projects/67822/tickets/6-lin...

    The naming issue and "Advanced Mode" is indeed a UX nightmare, and one we're working on getting sorted out. It's not so much a technical problem as it is a problem of figuring out what default settings would be best, and figuring out exactly what users intend to do, so we can make power users happy without confusing normal users.

    Thanks again for your input. We've heard you, and we're working on it. :)

  3. Paddy Foran closed this discussion on 29 Mar, 2011 06:19 AM.

  4. Paddy Foran re-opened this discussion on 29 Mar, 2011 06:19 AM

  5. 3 Posted by Kevin on 03 Apr, 2011 08:11 PM

    Kevin's Avatar

    Huh. Silent Send is awesome in every way. But if you have, say, a laptop, a desktop and a smartphone then its tricky to find the correct target to open the link. Maybe the addon/receiving apps could designate their device as having an active browsing session? Or integrate with Tasker for location based target switching?

  6. 4 Posted by David on 20 Jul, 2012 03:09 AM

    David 's Avatar

    help i downloaded both the chrome extension and android app of 2cloud both both seem to have an issue connecting to the server please help

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